This Privacy Policy explains how polarhedge ("we") gathers, handles and secures personal information when you use and the Services. We serve as data controller for these data.
What we collect. Identity and contact data and similar identity data alongside KYC paperwork required by regulation. We also keep: trade and settlement records, technical logs and support messages. EU/UK lawful bases: contract fulfilment, legal obligation, and legitimate interest.
How we use data. Operating your account, settling positions, satisfying regulators, fraud prevention, and securing systems, plus optional product updates with one-click opt-out.
Sharing. Data reaches only running vendors (custody, payments, KYC), regulators on lawful demand, and anonymized metrics. No sale of personal data.
Storage & safety. Retention lasts through account lifetime and statutory periods (often five to seven years for transactions). Safeguards: AES-256 at rest plus TLS 1.3 in motion plus ISO 27001-audited access governance.
Your rights. Access, correction, export, deletion and objection rights may be used by emailing [email protected]. We answer within the legally set windows.